Medical Office Management I H01V
Question Description
Question 1 (2.5 points)
When a patient calls for an appointment, which question should you avoid asking?
Question 2 (2.5 points)
What is an example of capital equipment found in the medical office?
Question 3 (2.5 points)
Insurance companies compensate _______ at a higher level.
Question 4 (2.5 points)
Which one of the following choices is also known as a superbill?
Question 5 (2.5 points)
Which one of the following choices is a duty of a patient receptionist?
Question 6 (2.5 points)
A disorganized reception area may convey to patients that
Question 7 (2.5 points)
Which one of the following choices is an example of an acute condition?
Question 8 (2.5 points)
Many medical offices change _______ every 60 to 90 days for security purposes.
Question 9 (2.5 points)
Which one of the following items should not be listed on a patient’s sign-in sheet?
Question 10 (2.5 points)
Younotice that the entire staff seems to be overwhelmed during peak hoursalmost every workday. Which scheduling method might be the cause ofthis?
Question 11 (2.5 points)
If you’ve been seen by a physician in the last three years, you’ll be categorized as a/an _______ patient.
Question 12 (2.5 points)
When arranging the waiting area, how wide should the open space be for wheelchairs?
Question 13 (2.5 points)
PatientSmith is seen by the doctor today. The patient’s next appointment isscheduled for four weeks from today. This process is known as
Question 14 (2.5 points)
The length of time the average patient spends in a medical office is known as
Question 15 (2.5 points)
Being organized and efficient is the first step in
Question 16 (2.5 points)
Thedrawback to _______ scheduling is that some patients may not provideenough information about their medical problems at the time theappointment is scheduled.
Question 17 (2.5 points)
Seating that provides good support and can be easily _______ is most suitable for the patient reception area.
Question 18 (2.5 points)
Which one of the following choices could be a violation of HIPAA?
Question 19 (2.5 points)
Allowing time in a schedule for emergency appointments is called creating
Question 20 (2.5 points)
Which one of the following choices could be considered a violation of HIPAA?
Question 21 (2.5 points)
Which one of the following choices could create a communication barrier when speaking with patients?
Question 22 (2.5 points)
_______ is the willingness or ability to understand what a patient is feeling because you have experienced the same feelings.
Question 23 (2.5 points)
Amedical assistant asks a patient, “Would you say the pain is low,moderate, or severe?” This is an example of what type of question?
Question 24 (2.5 points)
Whichone of the following choices was created by the CDC to ensure thesafety of healthcare workers no matter what type of healthcare facilitythey work in?
Question 25 (2.5 points)
Where is the physician office required to keep the MSDS?
Question 26 (2.5 points)
Which one of the following incidents must be reported to the police?
Question 27 (2.5 points)
Aphysician writes a prescription, and then the medical assistant callsthe prescription into the local pharmacy. The prescription representswhich part of the communication process?
Question 28 (2.5 points)
Aphysician writes a prescription, and then the medical assistant callsthe prescription in to the local pharmacy. Calling in the prescriptionrepresents which part of the communication process?
Question 29 (2.5 points)
If a sheet of paper from the notepad you use to take proper messages has patient information on it, it must be
Question 30 (2.5 points)
When should a medical assistant wear a face shield?
Question 31 (2.5 points)
Younotice that Mrs. Jones always plays with her phone case while thedoctor summarizes her treatment. The patient may have which type oflearning style?
Question 32 (2.5 points)
Which one of the following choices is a sign of a good listener?
Question 33 (2.5 points)
If an employee refuses the hepatitis B vaccine, he or she
Question 34 (2.5 points)
To determine in which order multiple calls should be handled, medical office assistants should
Question 35 (2.5 points)
Theoffice manager quit after she was exposed to possibly contaminatedblood. According to OSHA, the physician must keep the former employee’srecord proving that she reviewed the exposure control plan andinformation about the exposure for how long?
Question 36 (2.5 points)
Whenmaking reminder calls and doing callbacks, if the person who answersthe phone is not the patient and asks you why you are calling, youshould
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